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Frequently Asked Questions
- 01We are proudly based in Cape Town, South Africa. 🇿🇦 All our products and services are locally sourced and delivered nationwide.
- 02No, we are an online-only business. However, we occasionally host pop-ups, markets, book club events and workshops. Follow us on social media for updates.
- 03We are readily available Monday - Friday 9am - 4pm. We are unavailable during weekends and public holidays. All communications will be responded to during business hours. Design, printing, stock collection, and booking of couriers take place in the afternoons, and communication is therefore limited.
- 04Simply add items to your cart, go to checkout, and follow the prompts to complete your purchase for products that are currently in stock For custom designs or printing, send us a message and we will get in touch. You will receive a manual invoice and order will be processed upon receipt of proof of payment.
- 05We accept secure payments via Yoco: credit/debit cards (Visa, MasterCard).
- 06Our website is hosted on Wix and uses SSL encryption. Payments are processed securely through the trusted South African payment gateway, Yoco.
- 07Yes, we deliver across South Africa using trusted courier services. Currently we use Courier Guy, Pudo and Paxi but are always investigating the most reliable and affordable options. Door-to-Door couriers can generally only confirm the day of delivery. If you are unsure whether you will be available, it is advisable to rather select the Pudo or Paxi options for more flexible collection options. Please note that it is assumed that most orders are up to 5kg. Any large orders will need to be quoted separately.
- 08No, unfortunately, we are only able to delivery within the South African borders. Should you require international shipping, please reach out and we can provide custom quoting.
- 09Delivery fees depend on your location and method selected. This will be calculated at checkout.
- 10Please note that printing and packing can take 2-5 business days (depending on stock availability). Delivery timelines will depend on your area and the shipping method selected. On average, you can expect the following for courier delivery times: - Door-to-Door: Economy (2-4 business days) - Pudo: 1-4 business days within South Africa, for both locker-to-locker and door-to-door services - Paxi: 3-5 business day service - Postnet: 2-5 business days for both Postnet to Postnet and Postnet to home. - Collection in Oranjezicht, Cape Town: 1 business day
- 11Yes, once your order ships, you’ll receive a tracking link from the courier directly.
- 12Due to the handmade nature of many of our products, we generally do not offer refunds. However, this will be considered on a case-by-case basis depending on the nature of the request.
- 13Please contact us within 24 hours with photos of the damage, and we will assist you with a replacement or refund.
- 14If your order has not yet been shipped, please contact us immediately. Cancellations after dispatch are not possible.
- 15Yes! Please contact us with your idea and we’ll get back to you with a quote and timeline.
- 16Absolutely. Contact us for custom packages, event favours, or bulk orders. We can also provide additional services like "paint and sip", craft workshops with bookish themes.
- 17Try refreshing your browser or using a different device. If the problem persists, contact us directly and we can assist in processing manually.
- 18No, but creating an account helps you track orders and view past purchases.
- 19Yes, we are POPIA-compliant and take your privacy seriously. You can view our Privacy Policy and Terms & Conditions for more info. Essentially, our website is created and hosted with Wix Premium and payments are processed using a Yoco payment gateway. The only additional places your data is used is for courier purposes and will be handled with the data policies of Courier Guy, Pudo and Pep Paxi. Should you sign up for our newsletter, your data is stored via MailChimp and adheres to their data policies. No data is shared or stored with 3rd party vendors in any capacity.
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